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Business Communication & Writing Skills in English

BUSINESS COMMUNICATION & WRITING SKILLS IN ENGLISH (2 DAYS)

HOW WILL YOU BENEFIT:
Upon completion of this programme, the participants will be able to :

  • Communicate verbally and through the telephone clearly and effectively
  • Prepare and write a letter, memo, report and e-mail with clarity
  • Develop an organized structure ranging from introduction to conclusion and set objectives for the said writing
  • Avoid known and common grammatical errors and tenses
  • Adopt the appropriate English Language structure and professional usage for the various types of business writing

KEY CONTENTS :

Module 1 - Asking For And Giving Permission

  • Understanding and using Polite forms in asking for and giving Permission
  • Understanding and Expressing the use of the Affirmative and Negative when Responding to Requests for Permission
  • Understanding Written Responses to formal and informal Requests for Permission
  • Writing Responses to Requests for Permission

Module 2 - Making And Accepting Apologies

  • Identifying Expressions of Apology
  • Using correct Social Expressions in making, Accepting and Rejecting Apologies
  • Reading and Responding to Letters of Apology
  • Writing letters of Apology and Response to Letter of Apology

Module 3 - Mind Your Grammar

  • Similar Sounding Words and Pronunciation
  • Active vs. Passive Voice
  • Adjective & Adverb
  • Learn how and when to use Comparative Adjectives and Adverbs
  • Conjunction & Tenses
  • Avoid Confusion on when to use ‘s’ in Singular and Plural Form
  • Distinguish the use of Various Verb Tenses
  • Common Errors

Module 4 - Update Your Vocabulary

  • Often Misused and Misspelled words in Business
  • Prepositions with Other Words
  • Using the Right Words at the right time

Module 5 - Writing Letters

  • Basic letter writing - Importance of Tone in writing
  • Components of a Letter
  • Avoid Negative Phrases
  • Organize message in Proper Format
  • Never beat around the Bush : go straight to the point

Module 6 - Writing Emails / Memos

  • Identify your aims
  • Establish Relevant Facts
  • Recognizing the Recipient
  • Getting the right Response from Readers
  • Netiquette : Email Etiquette
  • Format: is there one?

Module 7 - Speaking English With Accuracy

  • Overcome FEAR
  • Motivate to speak with Confidence
  • Recognizing the Significance of the Language
  • Build and hang on to your Confidence
  • The ‘Must-Avoid’ Pitfalls in Communication

Module 8 - Handling Complaints

  • Making and writing a Verbal Complaint
  • Handling oral or written Complaints
  • Rephrasing Words and Sentences that do not Offend
  • Directing to the Right Person

Module 9 - English Conversation At The Workplace

  • What to say in Conversation Starters
  • How to Maintain a great Conversation
  • How to end a Conversation tactfully
  • Asking and giving Direction to Destinations
  • Describing Products and Services

Module 10 -  ‘Body Language’ (brief session)

  • S.M.I.L.E.
  • Dress to kill -‘First Impression’
  • Eye Contact & Hand Shake
  • Walk, Stand and Sit Right
  • Posture Practice

Module 11 - Telephone The Right Way

  • Receiving and making calls Professionally
  • How to sound Confident on the phone
  • Engaging with the right tone
  • Everyday Situations
  • Role play

Module 12 - Thanking Someone And Responding

  • How and when to thank someone?
  • KISS Principle
  • Oral vs Written

WHO SHOULD ATTEND:

This course is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization

METHODOLOGY:

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Event Properties

Date 04-29-2020 9:00 am
Event End Date 04-30-2020 5:00 pm
Individual Price MYR1,800.00
Venue
Pathway Learning Centre, Taman Equine
Taman Equine, 43300 Seri Kembangan, Selangor, Malaysia Taman Equine, Selangor 43300 Malaysia
Pathway Learning Centre, Taman Equine
MYR1,800.00