HOW WILL YOU BENEFIT:
By the end of this program, participants will be able to:
- Pursue excellence through cooperative teams
- Break the departmentalized mentality for greater results
- Instill team spirit and inculcate positive mental attitude
- Analyse team building skills and bridging the gap between staffs.
- Identify the styles of communication that help create an environment in which efforts can happen.
- Follow-through your customer’s requirement.
KEY CONTENTS:
Module 1: Positive Mindset
- Paradigm shift
- Unbelievable performance
- Movie: Who move my cheese?
- Effective Follower ships
Module 2: Team Formation
- What makes an unbelievable team
- Analyzing team task
- Building relationship and trust
Module 3: Creative Problem Solving
- Steps in problem solving
- Solve problems first
Module 4: Team Dynamic
- Activity: The Mole
- Loyalty survey
- No Hatred
Module 5: Analyzing Team Spirit
- Maintaining balance skills
- Ensuring peak performance
- Reef knot exercise
Module 6: Communication Skills
- Effective communication
- Barriers in communication
- Communicating for teamwork
Module 7: Customer First Mind
- Internal vs. external customer
- Customer satisfaction
- PRIDE Model
- 1-10-100 Quality Model
Module 8: Improving Teamwork Culture
- Team discussion
- Team presentation
- Action plan
- Think You Can
Module 9: Teaming for Success
- Expedition challenge
- Group binding
- Group discussion
- Together!
METHODOLOGY
This program will be conducted via group interaction, individual exercise, case studies, role-play, lectures and video / films.
WHO SHOULD ATTEND?
This course is designed for all Supervisors and Executives from all departments and all level of employees who want to improve their teambuilding skills.
